FAQ

​Taking Good Care of your Jewellery

  • Recharge the crystals every now & then in sunlight, or even better be outside & enjoy the sunshine yourself!

  • The bracelets like to be rolled on and off. The elastic is super strong but no-one likes to be pulled about

  • Do your best to avoid spraying perfume directly on the bracelets, or stuff like hairspray & suntan lotion

  • Not for swimming, showering or bathing in :-)

  • To keep the silver shiny, polish with a silver polishing cloth. Wipe over the crystals with a damp cloth.

Sizes

The bracelets come in 3 sizes ...are you getting the theme here?

Measure your wrist at the thinnest point

  • Size 1 - Wrist measurement = Below 15cm

  • Size 2 - Wrist measurement = 15cm - 17cm 

  • Size 3 - Wrist measurement = 17cm - 19cm

  • Size 4 - Wrist measurement = 19cm - 21cm

  • Size 5 - Wrist Measurement = 21cm and above

Bespoke Orders

  • The POWER OF CHOICE  & POWER OF SIMPLICITY ranges gives you the opportunity to choose which cyrstals & symbols you'd like on your bracelet.

  • However, if there is a particular design of any bracelet you love, & you'd like your choice of crystal or symbol, I can of course make that for you free of charge! Just send an email through before you order & I'll confirm that it's possible :-)

  • If you'd like a smaller or larger bracelet other than the three sizes, again just send an email with your wrist measurement & I'll be more than happy to make it for you free of charge.

Packaging

  • Your jewellery piece comes presented in a ​Soul Journey box, with a care card & an information card which tells you all about the crystal, symbol & the numerology.

  • Ladies jewellery comes in a white box with a pale pink logo, & the man bands in a white box with a silver logo.

  • There is also a signature white feather included -  (fyi - these feathers are collected from the local river & washed)

  • All items are gift wrapped free of charge! I believe that whether it's a gift of love for someone else or a gift for yourself, it's a treat to unwrap something special!

  • Just to let you know the packing note will not disclose an amount, just in case it's a gift sent directly to them  ;-)

​Delivery

  • Your jewellery will make it's journey to you within 2 working days

  • Bespoke jewellery can take up to 3 working days to leave

  • You'll get a message saying when it's on it's way!

  • Please be patient & allow extra time at the busy times of the year, as these times can vary

  • If you do live locally to me in the UK, you're more than welcome to collect your jewellery from me :-) just drop me an email first to make sure

  • The jewellery boxes are large letter size & postage strong & will be posted in a recyclable mailing bag

Refund Promise

My intention is that you love your jewellery as much as I love making it for you, if you are unhappy please do let me know by email

  • I promise to refund you if you are unhappy & the item is returned in it's original packaging & in saleable condition within 14 days

  • The customer is responsible for the cost of the return unless otherwise agreed in advance

  • Any refund will not include the original postage cost

  • Refunds will be processed within 3 working days upon receipt of the item. You'll receive an email as soon as the item has arrived.

  • Refunds can take up to 10 days to show back up in your account

  • All items returned are done so at the customer’s risk. Please obtain proof of postage

  • Bespoke items cannot be returned (unless faulty).

Warranty & Restringing

  • For piece of mind, your jewellery is covered by a 6 month warranty

  • I'll happily repair or replace your item free of charge (not including P&P)

  • If you accidently damage your jewellery after 6 months, I can repair it at a small cost, please email me

  • Over time the bracelet elastic can stretch, I'm happy to restring these for £5 plus P&P